Since your order is custom printed just for you, we aren’t responsible for refunds and exchanges due to incorrect fit issues. However, please rest assured that your satisfaction is our first priority. For any defective products, send us an e-mail to [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item in these cases:
Design error: wrong design compared to information provided on our site or of customer’s customization.
Bad quality: blurry image/print.
Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary information:
Your order/invoice ID
In case you get wrong item/ damaged item please send us a picture of the item you received via email [email protected]
We will issue a refund if you do not want a new item for the above cases only. Please note that the return shipping fee will be paid by the customer. Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please be aware that we do not process a refund/reprint in the following cases:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
If 20 days have gone by since you got your items
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.